C3 Customer Feedback solutions allow corporations to solicit input from current and potential customers. Problem areas, market opportunities, and competitive threats can be identified.	C3 can provide both basic and very advanced statistical analysis on data obtained through customer analysis, including modeling the data and forecasting future trends.

C3 Customer Feedback solutions are customized tools for surveying the customers of corporations and organizations. With C3's solutions, companies and organizations can:

• Obtain detailed and accurate information about the preferences, unmet needs, and satisfaction of current and potential customers.
• View data with customized reports that are much more detailed than what can be obtained from generic survey solutions.
• Rely on C3 to provide assistance in developing custom questions and reports that extract important and relevant information.
• Use C3 to statistically analyze data after it has been collected.

What are C3 Customer Feedback solutions?

C3 Customer Feedback solutions are tools used by companies and organizations to survey their customers, analyze the resulting data, and extract pertinent information in order to drive new corporate initiatives. Companies use C3 Customer Feedback solutions to solicit unmet needs, areas for product improvements, new product initiatives, and satisfaction levels from existing and potential customers.

How are C3 Employee Feedback solutions different from other employee feedback
and generic survey offerings?

C3's Employee Feedback solutions offer important advantages over competitors' products:

• Improved Response Rates: Web-based surveys are easy to complete. However, C3 can also accommodate those who prefer to use other formats for completing the survey, such as paper survey forms. By making the process easy, we can enhance response rates.
• Speed and Cost Effectiveness: Surveys that are primarily Internet-based are faster and much less costly to administer and process than traditional paper and pencil surveys or in-person interviews. Because C3 has strong expertise in the custom design of surveys, we can implement a custom customer feedback survey for an organization at far less expense than it would take for most IT departments.
• C3's Expertise: C3 has strong experience in psychometrics and survey design. Our statisticians will evaluate the responses and issue a report in plain English so that it is accessible to a nontechnical audience. Questions designed by C3 are evaluated carefully for potential bias.
• Customized, Detailed Reporting: C3's reports go far beyond what is available in a generic survey tool. C3 can work with organizations to design reports that correspond directly to their surveying needs.

What support offerings does C3 have for organizational administrators?

C3 offers US business-day quick-response telephone support for corporate administrators and next-day callback support during off-hours. Additional support offerings are available. Please contact C3 for more details.

Do C3 Customer Feedback solutions work in international regions and languages?

C3 Customer Feedback solutions work in multiple international regions and languages, and they can be distributed to customers in multiple regions and languages simultaneously. Ordinarily, corporations provide translations of employee feedback material to C3, which incorporates them into the offering.

Can C3's solution scale to very large numbers of customers?

C3's customer feedback solution easily scales to tens of thousands of customers.

Pricing depends on desired levels of customization and usage. Please contact an account representative for a quote for your organization.