C3 Quality of Service Reports allow organizations to isolate problems in their service offerings by surveying end users.	Quality of Service reports are custom-tailored to particular outsourced services. Data from individual regions can be benchmarked to the entire organization.

C3 Quality of Service (QoS) Reports are tools for identifying the strengths and weaknesses of business processes and services. C3 clients use C3 QoS Reports to survey end users about service quality and benchmark the results against other units, the organization, or the industry as a whole. With C3 QoS Reports, companies and organizations can:

• View data with customized reports that are much more detailed than what can be obtained from generic survey solutions.
• Rely on C3 to provide assistance in developing custom questions and reports that extract important and relevant information.
• Use C3 to statistically analyze data after it has been collected.

What are C3 Quality of Service Reports?

C3 QoS reports are tools used to measure the quality of an internal or outsourced service or business process, potentially across an entire organization. C3 works with the organization to design an instrument and report that best captures the company's needs.

How are C3 Quality of Service Reports different from other service quality
and generic survey offerings?

C3's Quality of Service Reports offer important advantages over competitors' products:

• Improved Response Rates: Web-based surveys are easy to complete. However, C3 can also accommodate th//ose who prefer to use other formats for completing the survey, such as paper survey forms. By making the process easy, we can enhance response rates.
• Speed and Cost Effectiveness: Surveys that are primarily Internet-based are faster and much less costly to administer and process than traditional paper and pencil surveys or in-person interviews. Because C3 has strong expertise in the custom design of surveys, we can implement a custom customer feedback survey for an organization at far less expense than it would take for most IT departments.
• C3's Expertise: C3 has strong experience in psychometrics and survey design. Our statisticians will evaluate the responses and issue a report in plain English so that it is accessible to a nontechnical audience. Questions designed by C3 are evaluated carefully for potential bias.
• Customized, Detailed Reporting: C3's reports go far beyond what is available in a generic survey tool. C3 can work with organizations to design reports that correspond directly to their surveying needs.

What support offerings does C3 have for organizations?

C3 offers US business-day quick-response telephone support for organizational administrators and next-day callback support during off-hours. Additional support offerings are available. Please contact C3 for more details.

Do C3 Quality of Service Reports function in international regions and languages?

C3 Customer Feedback solutions can be distributed to customers in multiple regions and languages simultaneously. Ordinarily, corporations provide translations of instrument material to C3, which incorporates it into the offering.

Pricing depends on desired levels of customization and usage. Please contact an account representative for a quote for your organization.